Glass, Impacts and Wear
- Windshield damage, including chips, cracks or breakage.
- Normal wear such as stains and scratches, including wiper marks.
- Damage from environmental factors or collisions, including hail, rocks, road debris and fire.
XPEL Windshield Protection Film · Raynham, Massachusetts
XPEL Windshield Protection Film Warranty
Understand the film’s manufacturer coverage, your responsibilities and how Kickin’ Customs can help arrange an inspection.
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Warranty at a Glance.
| Item | Written XPEL WPF terms |
|---|---|
| Coverage period | One year or 12,000 miles driven from installation, whichever comes first. Keep the installation date and mileage record. |
| Covered film defects | Qualifying yellowing, cracking, blistering and delamination of the film. |
| Installation eligibility | Professional installation following XPEL guidelines. |
| What is protected by this contract | The film product. It is not coverage for a chipped, cracked or broken windshield. |
| Who decides a claim | XPEL determines eligibility, the approved remedy and the authorized installer. |
This page is a plain-English guide to the XPEL Windshield Protection Film Limited Warranty. The official XPEL warranty is the controlling document for complete terms, conditions, limitations and exclusions.
This summary follows the retained XPEL Windshield Protection Film Limited Warranty, revision R1224.
Start With the Concern. We’ll Help With the Next Step.
You do not need to diagnose a manufacturing defect before contacting us. Tell us what changed and where you see it. We inspect the film, review available installation records and help provide the information needed when manufacturer review is appropriate.
Request an Inspection
Share the vehicle and a description of the concern. Unknown installation details can be left unanswered in the initial inquiry.
Gather the Supporting Records
For a formal claim, the written warranty calls for the warranty card, a copy of the original purchase receipt and a description of the defect. Keep the original installation date and mileage, installation address and your contact details available.
Review Before Work Begins
XPEL determines whether the concern qualifies and approves the resolution plan. Manufacturer claim work must be approved before proceeding, with an authorized installer selected by XPEL.
Have your invoice, warranty card and any helpful photos ready. We’ll explain how to supply supporting information when arranging your inspection. The website request starts the conversation; it does not confirm an appointment or approve a claim.
What the Manufacturer Warranty Does Not Cover.
The contract lists the following exclusions. Keeping them separate makes it easier to distinguish a potential film defect from damage or normal wear.
Cleaning and Added Products
- Ice scrapers or abrasive materials.
- Damage from power or pressure washers, or improper cleaning techniques.
- Use of non-XPEL-branded coatings or products.
Application and Installation
- Non-automotive or commercial applications.
- Film installed with visible defects at installation.
- Damage from improper storage, handling, installation or failure to follow XPEL guidelines.
An appearance concern still deserves the right assessment. Residue may need cleaning, a film issue may need installation attention, and damage may need replacement. Neither a stain nor a lifted edge automatically establishes the cause or the remedy.
Find safe first steps in the WPF care guide →What Happens if XPEL Approves a Claim?
The document provides for repair, removal or replacement of the product, or refund of its cost, according to the applicable terms and XPEL’s decision. Replacement is carried out by an authorized installer chosen by XPEL for the covered area.
Parts and Labor
The WPF document states that XPEL covers the cost of parts while the installer provides labor. Approval, the work to be done and any costs must be confirmed before work begins.
Replacement Limit
The maximum replacement cost covered is the lesser of the original installation cost or $1,000. This is a manufacturer remedy limit, not a published installation price or a guaranteed payment.
Remaining Coverage
Repaired or replaced film remains covered only for the remainder of the original warranty period. Warranty service does not start a new one-year or 12,000-mile period.
The contract identifies repair, replacement or refund as the exclusive remedy and limits XPEL’s maximum liability to the product purchase price. It excludes indirect, special, incidental, consequential and punitive damages, including lost profits, loss of use and inconvenience. See the official document for its warranty disclaimers and full liability provisions.
Selling the Vehicle? Keep the Installation Records.
The XPEL WPF warranty is transferable when the new owner submits proof of the original installation date. The transfer grants only the remaining original warranty period.
Give the new owner the warranty card, original receipt and installation records, including the recorded mileage. A vehicle sale does not restart the term or turn normal wear into a covered defect.
The Official XPEL Warranty.
XPEL Windshield Protection Film Limited Warranty
Two-page manufacturer document, revision R1224. Read the complete coverage, claim, transfer, exclusion and liability terms.
Care for the Film. Keep the Records.
Follow the installation and WPF-specific product-care instructions supplied with your film. Keep records of installation and service, use appropriate cleaning materials, and address changes in visibility, lifting or damage promptly.
Avoid ice scrapers and snow brushes directly on the film. Keep wiper blades clean and in good condition. Normal surface residue should be removed gently; stubborn contamination or an open edge needs professional advice rather than aggressive cleaning.
Your installation includes one complimentary WPF Restore application at approximately six months. Follow the Restore instructions supplied for your film and product between visits, and contact us if water repellency or clarity changes sooner.
The included Restore visit provides maintenance support. It does not extend the manufacturer warranty.
Read the complete WPF care instructions →Warranty Questions
How long does the XPEL windshield-film warranty last?
One year or 12,000 miles driven from installation, whichever comes first. Use the installation date and mileage record to track the term. It is not a new 12,000-mile vehicle-odometer threshold.
Does a cracked windshield qualify under film cracking coverage?
No. The covered cracking is a qualifying defect in the film itself. Windshield chips, cracks and breakage are excluded from the written warranty.
Are rock impacts, wiper scratches or normal wear covered?
No. The written exclusions include environmental and collision damage from rocks, road debris and similar causes, plus normal wear such as stains and scratches, including wiper marks. We can still inspect the area and discuss paid care or replacement options.
What if I do not know when or where it was installed?
You can begin an inquiry with the information you have. The warranty card, original purchase receipt and installation details may still be needed to complete manufacturer review. We’ll explain which records are required.
Can warranty coverage transfer when the vehicle is sold?
Yes. The new owner must submit proof of the original installation date. Only the remaining original warranty period transfers; the sale does not restart coverage.
Does replacement start a new warranty?
No. Repaired or replaced film has only the remainder of the original warranty period. The replacement-cost limit is the lesser of the original installation cost or $1,000.
Does XPEL pay all installation labor?
The written WPF document says XPEL covers the parts and the installer provides labor. XPEL determines the approved remedy and authorized installer. The work and any costs must be confirmed before proceeding; there is no universal labor-payment promise on this page.
Is commercial use covered?
The contract excludes non-automotive and commercial applications. Tell us about the intended use so eligibility can be reviewed. We do not interpret every business-owned vehicle as automatically included or excluded.
Can I submit a request without photos?
Yes. Start with your vehicle and the concern or question. Keep your invoice, warranty card and any useful photos handy. We’ll explain how to provide supporting information when arranging the inspection.
Useful Next Steps
Your Windshield Protection Resources
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How Can We Help With Your Windshield Film?
Request an inspection, ask a warranty question or describe a film concern. Begin with the information you have; we’ll explain which records are needed for the next step.
You can submit your request without photos. We’ll let you know if photos would help before your visit.
Step 2 of 2: Contact Details
We’ll review the windshield history, condition or equipment you noted before confirming installation.
XPEL determines manufacturer claim eligibility and the approved remedy.
Open the secure inquiry form or contact the shop. Call 617-431-6858.