Dashcam Warranty Information

Kickin’ Customs installs dashcam systems from Momento and DroneMobile. Each manufacturer has its own warranty terms, coverage periods, ownership requirements, and service limitations.

This page provides a plain-English overview of the manufacturer warranty coverage for eligible dashcam products purchased and installed through Kickin’ Customs. The official manufacturer warranty terms remain the controlling documents.

Product	Warranty Term	What It Covers
Momento M8 MAX and M7 Series Dashcams	2 Years	Qualifying hardware defects and component failures.
Drone XC-LTE and XC2-LTE dash cameras	2 Years	Qualifying hardware defects for the original purchaser, when purchased and installed through an authorized DroneMobile dealer.

Manufacturer warranty coverage does not include diagnostic work, removal, reinstallation, programming, troubleshooting, or other labor charges.

Manufacturer warranty coverage applies only to eligible products purchased and installed through an authorized retailer. Manufacturer warranty coverage does not include diagnostic, removal, reinstallation, programming, troubleshooting, or other labor charges.

Momento and DroneMobile manufacturer warranties apply only to products purchased and installed through an authorized retailer.

Products purchased from unauthorized third-party sellers, or installed outside the authorized dealer network, are not covered under Firstech’s manufacturer warranty terms.

Kickin’ Customs is an authorized retailer and installs eligible Momento and DroneMobile systems through the authorized channel.

Eligible Momento M8 MAX and M7 Series dashcams installed by Kickin’ Customs carry a two-year manufacturer warranty.

Coverage begins on the installation date or the date shown on the proof of purchase, whichever is earlier.

Momento warranty coverage applies to qualifying product concerns such as:

• Complete loss of video capture from one or more included cameras
• Recurring power loss or power cycling
• Touchscreen calibration concerns, when applicable
• Missing or damaged components supplied with the product
• Malfunctioning or defective hardware components

Momento warranty coverage is non-transferable. It applies only to the original purchaser and original vehicle. Reinstalling the system in another vehicle ends warranty eligibility.

Momento MicroSD Cards

MicroSD cards are not covered by Momento’s manufacturer warranty.

If a memory card becomes corrupted or unusable, replacement is the customer’s responsibility. Momento dashcams are compatible with Class 10 microSD cards with at least 16GB of storage, up to 256GB.

Drone XC / XC2 systems rely on cellular service, GPS, and app communication for connected features.

Cellular coverage, GPS accuracy, app performance, live-view availability, and communication timing can be affected by conditions outside Firstech’s control, including network availability, terrain, buildings, weather, and service interruptions.

Firstech does not guarantee uninterrupted or error-free cellular, GPS, or app service. Network interruptions, delayed communication, coverage limitations, or service outages do not create a hardware warranty claim or service refund entitlement.

Momento and DroneMobile manufacturer warranties do not cover:

• Products not purchased and installed through an authorized retailer
• Diagnostic, removal, reinstallation, programming, configuration, troubleshooting, or other labor charges
• Shipping defective Momento hardware to Firstech for warranty processing
• MicroSD cards, corrupted recordings, or lost footage
• Normal wear, cosmetic wear, unintended use, misuse, abuse, weather exposure, or moisture damage
• Collision damage, water intrusion, vandalism, theft, or outside events
• Vehicle electrical concerns unrelated to a qualifying dashcam hardware defect
• Repairs, alterations, modifications, or work completed by an unauthorized party
• Cellular, GPS, app, cloud, or network-service interruptions
• Towing, rental vehicles, lost use, lost earnings, or other consequential costs
• DroneMobile hardware moved from the original vehicle to another vehicle
• Warranty coverage after the original purchaser sells the vehicle

A dashcam is a recording and awareness tool. It is not theft insurance, collision insurance, or a guarantee that every event will be captured.

Firstech manufacturer warranties cover qualifying hardware components, not labor.

If warranty service is needed, Kickin’ Customs will inspect the system, identify the component involved, and help determine whether manufacturer coverage may apply.

Diagnostic work, removal, reinstallation, programming, configuration, and related labor are not included under the manufacturer warranty. We will explain any applicable labor before work begins.

If you believe your Momento or DroneMobile dashcam has a qualifying hardware concern, contact Kickin’ Customs first.

Please have the following available:

• Your name and contact information
• Vehicle year, make, and model
• Approximate installation date
• Original invoice or proof of purchase
• Dashcam model, if known
• DroneMobile subscription information, if applicable
• A clear description of the concern
• Photos or video showing the issue, when possible

Bring the vehicle to Kickin’ Customs for an in-person evaluation. We will inspect the system, identify the concern, and explain whether manufacturer warranty coverage may apply.

For a qualifying Momento warranty claim, Firstech may require a Return Authorization number before the defective hardware is sent to them. Under Momento’s terms, the customer is responsible for shipping the defective product to Firstech. Firstech ships the replacement hardware back after the claim is approved.

Bring your vehicle to Kickin’ Customs for an in-person evaluation. We will diagnose the concern, explain the manufacturer coverage that may apply, and handle the next steps with you.