BlackVue Dashcam Warranty Information
Understand the coverage for your BlackVue equipment and start with an in-person review of the installed system at Kickin’ Customs in Raynham.
Raynham, Massachusetts · Monday–Friday, 9 AM–6 PM · 617-431-6858
Different components. Different coverage periods.
BlackVue North America currently lists the manufacturer terms below for qualifying manufacturer defects. Mistreatment and mishandling are not covered. Inspection determines whether a concern involves hardware, installation, power, storage, settings or connected service.
| Item | Period | Important boundary |
|---|---|---|
| Dashcam hardware | 2 years | Manufacturer defects under current BlackVue North America terms. |
| Qualifying add-on cameras | 2 years | For dashcams purchased since January 1, 2024. |
| Mounts and cables | 2 years | Accessories under the current written terms. |
| Batteries and battery accessories | 1 year | Separate from the dashcam hardware period. |
| Memory cards | 1 year | Normal storage maintenance and timely footage backup remain important. |
| Consumables and small tools | No warranty | Tapes, cable clips, microSD card readers, pry tools and SIM ejector tools. |
Read BlackVue North America’s current warranty · Source reviewed September 28, 2026.
The current written manufacturer terms control. Any separate Kickin’ Customs labor or installation coverage is governed by the written invoice or service approval.
A recording concern needs a cause, not a guess.
A camera that repeatedly loses power, a missing recording channel or a recurring malfunction may justify inspection. It does not establish a qualifying hardware defect by itself.
We review the camera, additional cameras, cables, mounts, parking battery, card, power, firmware, settings and prior work before recommending parts or routing a claim.
Memory cards can wear, become corrupted or overwrite older files. Warranty eligibility and routine storage care remain separate questions.
Defect coverage is not all-risk protection.
Do not assume coverage for outside damage or services the manufacturer has not promised. The written terms and the service decision control.
- Impact, collision, vandalism, theft damage, misuse, mishandling or unauthorized modification.
- Water or moisture damage that is not a qualifying manufacturer defect.
- Outside installation changes, damage caused by another party, cosmetic wear or consumable replacement.
- Lost, missing, overwritten, unreadable or unavailable footage, or storage problems outside the written terms.
- Cloud uptime, LTE coverage, GPS accuracy, Wi-Fi, app access, servers or network availability.
- Parking or battery runtime, notification timing, continuous remote viewing or guaranteed event capture.
- Towing, rentals, loss of use or income, insurance outcomes or other consequential costs unless a written policy expressly includes them.
Local recording and connected features are different questions.
A camera can still record locally when a remote feature is unavailable. Cloud, LTE, GPS, Wi-Fi, alerts and app functions depend on the model, compatible equipment, software, account, service, permissions, network, signal and configuration.
A hardware warranty does not guarantee connectivity, Cloud retention, instant notifications or continuous access. An unavailable remote feature is not automatically a hardware claim.
Product coverage and labor are separate.
Do not assume diagnostic time, removal, reinstallation, programming, configuration, account work or related labor is included in a manufacturer hardware warranty. There is no blanket free-labor or lifetime-labor promise here.
Kickin’ Customs explains any applicable labor and separate installation coverage before work begins. No parts return, removal, rewiring, replacement or installation change should begin before the installed system has been evaluated, unless safety requires otherwise.
Start with Kickin’ Customs if we supplied and installed it.
Contact the shop
Tell us what changed, what you see and when it occurs.
Bring in the vehicle
An in-person evaluation allows us to review the installed system.
Identify the cause
We separate hardware, installation, power, storage, configuration and service questions.
Confirm the coverage route
We review the purchase history and applicable manufacturer or distributor process.
Approve the next work
Parts, labor and service are explained before work proceeds.
Have these details ready
- Name, contact information and vehicle year, make, model and trim.
- Approximate purchase or installation date and invoice, if available.
- Known camera model, configuration and any parking battery.
- Symptoms, error messages and recent windshield, battery, dealer, app, firmware or repair changes.
Bought directly from BlackVue North America?
Their direct-store return process applies to their direct purchases. Contact them before initiating a return. For a system purchased and installed through Kickin’ Customs, contact our shop first.
BlackVue North America return policyKeep the information that helps us help you.
- Retain the original invoice and know the model and approximate installation date.
- Use supported cards, maintain them as recommended and save important footage promptly.
- Keep lenses and glass clean and check sample recordings periodically.
- Contact us if behavior changes after windshield replacement, battery service or outside work.
- Do not open, relocate or rewire the system before evaluation.
- Maintain any separate cellular service, account, SIM, app permissions and Cloud settings required for connected functions.
BlackVue warranty questions.
How long is the BlackVue dashcam warranty?
BlackVue North America currently lists a two-year manufacturer's warranty on its dashcams for manufacturer defects.
How long are BlackVue add-on cameras covered?
Current BlackVue North America terms list two-year coverage for add-on cameras for dashcams purchased since January 1, 2024.
What is the warranty on BlackVue mounts and cables?
Accessories such as mounts and cables are currently listed with two-year coverage.
How long are BlackVue batteries covered?
Batteries and battery accessories are currently listed with a one-year warranty.
Are BlackVue memory cards covered?
Yes. BlackVue North America currently lists a one-year warranty on memory cards, subject to the current written terms.
Are adhesive tapes, cable clips, or tools covered?
No. BlackVue North America lists consumables such as tapes and cable clips, and tools such as card readers, pry tools, and SIM ejector tools, as not covered by warranty.
Does the BlackVue warranty cover damage or misuse?
The manufacturer warranty is for manufacturer defects and specifically does not apply to mistreatment or mishandling. Physical damage and outside causes should not be assumed to be covered.
Does the manufacturer warranty include installation labor?
Do not assume that it does. Product warranty and local service labor are separate questions. Kickin' Customs will explain any applicable diagnostic, removal, reinstallation, or configuration labor before work begins.
Does BlackVue warranty guarantee Cloud, LTE, GPS, or app service?
No. Connected services depend on hardware, account status, software, signal, network availability, settings, and the selected service. A connectivity issue is not automatically a hardware warranty claim.
What should I do if my BlackVue stops recording or will not power on?
Contact Kickin' Customs and bring the vehicle in for an in-person evaluation. We will inspect the camera, storage, power, installation, and configuration and explain the appropriate next step.
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