Accessibility at Kickin’ Customs
We want our website to work for people who use screen readers, keyboards, voice input, zoom, captions and other assistive technologies. If something blocks you, tell us what you need help with.
Raynham, Massachusetts · Monday–Friday, 9 AM–6 PM · 617-431-6858
An ongoing target, with a practical help path.
We use WCAG 2.2 Level AA as a technical reference and ongoing target. This is not a certification or a claim that every page, file, embedded tool or third-party service is free of barriers.
Customers should be able to research services, compare options, understand prices and warranties, view our work, request a quote, schedule service and use owner resources without unnecessary digital barriers.
When we identify a barrier, our goal is to correct the page or component where practical. When possible, we will help you get the information or complete the task another way while the issue is reviewed.
What we work to support.
| Area | Our direction |
|---|---|
| Keyboard use | Navigation, menus, links, buttons, forms and interactive controls should work without a mouse. |
| Visible focus | You should be able to see which control has keyboard focus. |
| Headings | Meaningful headings should follow a logical order. |
| Image alternatives | Meaningful images should have useful alt text; decorative images should not add screen-reader noise. |
| Contrast | Text and controls should remain readable and should not depend on color alone. |
| Zoom and reflow | Core content should stay readable when enlarged, without unnecessary horizontal scrolling. |
| Forms | Fields should have labels, instructions, clear errors and accurate confirmation states. |
| Captions and transcripts | Instructional media should include captions and equivalent text where needed. |
| Motion | Important content should not depend on flashing, autoplay audio or motion that cannot be paused. |
| Touch targets | Controls should have enough size and spacing to reduce accidental activation. |
These describe the practices we work toward. They are not a statement that every historical page has passed a formal conformance audit.
Important information should have another way in.
Forms and business tasks
Quote, contact, scheduling, financing, warranty and support forms should provide labels, instructions, useful validation and visible focus. If an embedded tool prevents you from completing a task, call 617-431-6858 during business hours.
Tell us what you are trying to do. We can help identify a practical way to continue.
Images, video and documents
Important prices, coverage, product differences, warnings and instructions should remain available as text, not only in an image, carousel or video. Instructional media should have captions and a transcript or equivalent text when needed.
Some older files, manufacturer documents and outside resources may not meet the same standard as current pages. Ask us for help accessing that information.
Some parts of the site come from other providers.
Forms, scheduling, financing, maps, reviews and videos may use third-party services. We do not control every part of those interfaces or their updates, but we still want to know when they create a barrier here.
Tell us the page and the problem. We will review whether the embed, link, instructions, fallback or alternate process can be improved. You can read this statement and use the phone link without accepting optional cookies.
Accessibility is reviewed as the website changes.
This extensive site contains older content, current service pages, images, videos, documents and embedded tools. We may not have identified every issue. A product, platform, form, media or browser change can also introduce a barrier.
We prioritize issues that prevent a visitor from understanding information or completing an important action. Real user reports can identify problems that automated checks miss. Automated results alone do not establish accessibility conformance.
If the website is blocking you, contact us.
Depending on what you need, we may be able to explain information by phone, review it with you at the shop or help you complete the same business task another way. We will review the report and look for a reasonable alternate path when possible.
617-431-6858 · Monday through Friday, 9:00 AM to 6:00 PM.
You do not need to disclose a disability, diagnosis or medical information. Describe the page or feature, what happened and what you were trying to accomplish.
Accessibility Help
Add your contact details
Your details are ready for review in the form below. Complete the contact fields, keep the relevant service selected, review consent, then submit.
Open the contact form in a new tab
If the form is difficult to use, call 617-431-6858 for another way to continue.
Accessibility questions.
What accessibility standard does Kickin' Customs use as a reference?
We use WCAG 2.2 Level AA as a technical reference and ongoing target for the website. This statement is not a claim that every page or third-party tool has been formally certified as conformant.
Can I use the site with a keyboard?
Core navigation and interactive controls are intended to be keyboard accessible. If you find a menu, form, button, accordion, or other control that cannot be used without a mouse, please report it.
What if an embedded form or scheduling tool is not accessible to me?
Call 617-431-6858 during business hours and tell us what you are trying to complete. We will help identify another practical path while the website issue is reviewed.
Do I need to tell you what disability I have?
No. To report a website barrier, tell us what page or feature caused the problem and what you were trying to do. You do not need to provide medical information.
Can I report an accessibility issue with an image, video, or document?
Yes. Include the page or resource and what information you could not access. We will review the issue and, when possible, provide the information in another usable form.
Where should I report an accessibility issue?
Use the Accessibility Help form on this page or call Kickin' Customs at 617-431-6858, Monday through Friday, 9:00 AM to 6:00 PM.
Need help accessing something on the website?
Tell us which page or feature is creating a barrier and what you want to accomplish. We will review it and help identify another way to access the information or service when possible.
Kickin’ Customs · Raynham, Massachusetts · Monday–Friday, 9 AM–6 PM