Kickin’ Customs LLC — Terms of Service

Effective Date: August 2, 2025

Please read these Terms of Service (“Terms”) carefully before using www.kickincustoms.com (the “Website”) operated by Kickin’ Customs LLC, a Massachusetts limited liability company (“Kickin’ Customs,” “we,” “us,” or “our”). These Terms govern your use of our Website and your relationship with us as a client or visitor. By using our Website or booking any service, you agree to be bound by these Terms. If you do not agree to these Terms, you are not permitted to access or use the Website.

1. Scope of Services

Kickin’ Customs provides professional automotive customization services including, but not limited to:

Paint Protection Film (PPF)
Ceramic Coatings
Window Tint
Vinyl Wraps (Cosmetic, Commercial, Color Change, etc.)
Windshield Protection Film
Residential & Commercial Films
Remote Starts, GPS, Dashcams and Alarm Installation
Additional detailing and enhancement services

All service details, estimated timelines, and materials used will be explained in writing or during your consultation.

2. Pricing, Estimates, Deposits, and Payment Terms

All pricing is customized based on your specific vehicle, service type, and required labor. Quotes are provided after evaluation and do not include applicable taxes, shop fees, or third-party costs unless explicitly stated.
Written or verbal estimates are valid for 30 days.
Pricing is subject to change due to unforeseen conditions (e.g., excessive contamination, poor previous installs, etc.).

Deposits may be required to secure your appointment or initiate product ordering. A deposit is a partial prepayment that holds your reserved time on our schedule and may be used to cover material costs.

Refunds on deposits will follow the structure below:

If canceled at least 7 full days before the appointment, your deposit is refundableminus any non-returnable product costs that have already been ordered for your job.
If canceled within 7 days of the appointment, your deposit is non-refundable due to late notice and lost booking time.
If Kickin’ Customs cancels, your deposit will be refunded in full.

We reserve the right to require proof of cancellation timing in writing. All material-related deductions will be itemized upon request.

Advance Payments may be required for purchases involving special-order products, premium materials, or high-cost labor commitments. An advance payment is a partial payment of the total service cost used to initiate preparation or cover non-refundable material expenses.

Refunds on advance payments follow the same policy as deposits: – If canceled at least 7 full days before the appointment, we will refund your advance payment minus any non-returnable product or labor costs already incurred. – If canceled within 7 days of the appointment, your advance payment is non-refundable. – If Kickin’ Customs cancels, your advance payment will be refunded in full.

We reserve the right to retain proof of costs, time invested, or product non-returnability before issuing any partial refund.

Full payment is due upon completion of the service unless otherwise arranged in writing. Financing options may be available and are subject to approval.

3. Cancellations, Rescheduling, and No-Show Policy

Appointments must be canceled or rescheduled 48 hours in advance.
Missed appointments, late cancellations, or no-shows may forfeit your deposit and could be subject to a rebooking fee.
Kickin’ Customs reserves the right to cancel or reschedule any appointment at its sole discretion due to weather, emergencies, operational limitations, material unavailability, suspected fraud, or other unforeseen circumstances. You will be notified immediately, and any deposit or advance payment will be refunded in full.

4. Refund Policy

All sales are final once a service is performed. No refunds will be issued for completed work unless required by law. If there is a concern with the final result, contact us within 5 business days. We reserve the right to inspect and attempt to remedy any issues before any other action is taken.

5. Workmanship Guarantee and Manufacturer Warranties

We offer a 1-year workmanship guarantee covering installation-related defects.
Manufacturer warranties (e.g., from XPEL or other suppliers) are honored directly through those companies and follow their official terms and conditions.
Warranties are void if maintenance guidelines are not followed or if damage results from impact, neglect, or third-party interference.

6. Vehicle Condition and Customer Responsibilities

Vehicles must be delivered in clean, dry, and ready-to-work condition unless detailing is part of the service.
Customers must disclose any aftermarket paint, body work, previous installations, or sensitive surfaces.
We are not liable for pre-existing damage or failures caused by compromised paint, rust, corrosion, prior poor installs, or hidden defects.
Kickin’ Customs is not responsible for any valuables or personal items left inside the vehicle.

7. Media Release Consent

By booking services with Kickin’ Customs, you consent to photographs and videos of your vehicle being taken and used in marketing, advertising, training, and social media. If you wish to opt out, please inform us in writing before your appointment.

8. Prohibited Website Uses

You agree to use this Website in full compliance with all applicable local, state, and federal laws and these Terms. The following is a non-exhaustive list of prohibited uses. You agree that you will not:

Impersonate or attempt to impersonate Kickin’ Customs, its employees, affiliates, or representatives;
Misrepresent your identity or affiliation with any person or entity;
Send or attempt to send advertising or promotional material without our written consent, including spam, chain letters, or other solicitation;
Engage in conduct that restricts or inhibits any user’s enjoyment of the Website or which may harm Kickin’ Customs or expose us or other users to legal liability;
Use the Website in a way that could disable, overburden, damage, or impair its functionality;
Use any automated device, process, or means (e.g., robots, spiders, scrapers) to access, monitor, or copy content on the Website for any purpose without our written consent;
Use any manual process to monitor or copy Website content without authorization;
Introduce any viruses, trojan horses, worms, logic bombs, or other harmful material;
Attempt unauthorized access to any part of the Website, servers, or databases;
Attack the Website via a denial-of-service or distributed denial-of-service attack;
Interfere in any way with the proper operation of the Website;
Use the Website for any unlawful purpose or in violation of any applicable law or regulation.

9. Privacy and Data Use

We collect and use limited personal information for quotes, scheduling, communication, and marketing. We do not sell your data. See our Privacy Policy for full details.

10. Third-Party Tools and External Links

Our Website may include links to third-party scheduling, financing, or marketing tools. We are not responsible for the content, accuracy, security, or privacy practices of those platforms. Use them at your own discretion.

11. No Warranty Disclaimer

All services, content, and materials provided by Kickin’ Customs LLC are offered “as is” and without any warranty of any kind, express or implied. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, durability, performance, title, and non-infringement, whether arising by law, usage of trade, course of dealing, or otherwise.

We make no warranty that the Website will operate uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or other harmful components.

Use of our Website, reliance on any material or information, and engagement with third-party links or tools is at your own risk.

12. Limitation of Liability

In no event shall Kickin’ Customs LLC be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of or in any way connected with your access to or use of this Website, the delay or inability to access or use the Website, reliance on information provided through the Website, or any services, content, or products obtained through it. This includes, but is not limited to, damages for lost profits, loss of data, business interruption, or reputational harm, whether based on warranty, contract, tort, negligence, strict liability, consumer protection laws, or any other legal theory, even if we have been advised of the possibility of such damages.

If, despite the above limitation, Kickin’ Customs LLC is found liable for any loss or damage, our liability will in no event exceed the total amount of service fees actually paid to Kickin’ Customs by you in connection with the specific transaction from which the claim arises.

These limitations reflect a reasonable allocation of risk and will survive and apply even if any limited remedy fails of its essential purpose. The limitations of liability provided herein inure to the benefit of Kickin’ Customs LLC and its owners, employees, contractors, affiliates, and representatives.

13. Intellectual Property and DMCA Notice

All content, logos, designs, media, text, and software on this Website are the exclusive property of Kickin’ Customs LLC or its licensors and are protected under United States and international intellectual property laws. You may not use, copy, or reproduce this content without written authorization.

If you believe content on this Website infringes your copyright or trademark, contact: DMCA Agent: Derek Rocha
📧 info@kickincustoms.com
📬 244 North Main St, Unit 1R, Raynham, MA 02767

Include:

Your signature (physical or digital)
Description of the infringing work
URL or location of the alleged infringement
Your contact information
A good-faith belief that use is unauthorized
A statement under penalty of perjury that your claim is accurate

Knowingly submitting false claims may result in legal consequences.

14. Governing Law, Severability, Dispute Resolution, and Venue

These Terms shall be governed by the laws of the Commonwealth of Massachusetts, without regard to conflicts of law. These Terms shall not be governed by the U.N. Convention on Contracts for the International Sale of Goods, the Uniform Commercial Code, or Incoterms.

Failure to enforce a provision does not waive our right to do so later. If any provision is found unenforceable, the remaining sections remain in effect.

Any dispute arising out of or related to these Terms or services provided shall be brought exclusively in a court located in Bristol County, MA.

You agree to waive the right to participate in any class action and may only bring claims in your individual capacity.

These Terms constitute the entire agreement between you and Kickin’ Customs LLC.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be posted with an updated effective date. Continued use of the Website or services after changes implies acceptance.

17. Availability, Errors, and Inaccuracies

We strive to ensure the information on our Website is accurate and up to date; however, we make no warranties regarding its completeness, reliability, or availability. The content, services, pricing, or materials listed on this Website may contain errors, inaccuracies, or omissions and may not be current.

Kickin’ Customs LLC does not guarantee that any service, description, or pricing listed on the Website is accurate, complete, or available. We reserve the right to correct any errors, update information, or modify offerings at any time without prior notice, even after an inquiry or booking has been submitted.

The presence of any service or reference on this Website does not constitute an endorsement, recommendation, or guarantee of availability.

19. Remedies

You agree that your sole and exclusive remedy for any breach of these Terms, including any claim related to a service provided by Kickin’ Customs LLC, shall be limited to dispute resolution as outlined in Section 14 (“Governing Law, Severability, Dispute Resolution, and Venue”).

You expressly waive any right to seek additional remedies, including monetary damages, injunctive relief, or specific performance, beyond what is stated in these Terms. This limitation is a material part of the consideration between you and Kickin’ Customs LLC and will survive any failure of essential purpose.

21. Warranty Limitations on Purchases

Unless otherwise stated in writing, all items and services sold or displayed by Kickin’ Customs LLC are provided “as is.” This means no additional warranties are offered beyond:

Our 1-year workmanship guarantee (covering defects in installation workmanship)
Any applicable manufacturer warranties, which must be registered and claimed through the manufacturer directly

We do not provide implied warranties for merchantability, fitness for a specific use, or longevity of any product or material. Warranty claims based on misuse, neglect, third-party damage, environmental exposure, or improper maintenance are not covered.

22. Contact Us

Kickin’ Customs LLC
244 North Main St.
Unit 1R
Raynham, MA 02767
info@kickincustoms.com
774-218-2671

If you have questions about any part of these Terms, please contact us prior to using the Website or booking a service.